EmployTech Industry Code of Conduct
Employment Technology Providers Voluntary Code of Conduct
ETPA is proposing an industry code of conduct.
What is an Industry-led code of conduct?
In 2015 the U.K Goverment noted several media reports of unfair tipping practices by major restaurant chains and hospitality outlets. Some of which required Hospitality staff to hand back percentages, or in some cases, all of their tips to their employers.
Furthermore, research into electronic payment systems also demonstrated that the automation of service tipping fees was increasing, however these fees were being kept by employers thereby enabling them to double charge a customer under the false pretence of a tip for their staff.
The 09 January 2023 U.K Government report on the bill also stated that 80% of all tipping now happens on card in the U.K.
Examples of unfair tipping practices cited in the report include:
- A Pizza chain deducting 8% of tips paid to staff on credit and debit cards.
- A Pasta chain of restaurants had a policy requiring staff to pay back 3-5.5% of total table sales in cash to the restaurant each night.
- Another restaurant retained the entire 12.5% service charge automatically.
The full report released by the House of Commons on the history of the Bill can be found below.
